Refund and Returns Policy

Returns and Refunds

We have a 14-day return policy from the date of delivery. Returned products must be in their original, sellable condition.
Products that have been installed cannot be returned.
All shipping costs are non-refundable and will be deducted from the final refund. A refund will only be issued once the item has been received in its original condition and packaging.
No refunds will be given on special-order products. Special orders are products that we do not ordinarily stock and have sourced specifically for the customer.

Damaged or incorrect goods must be reported within seven days of delivery. These items will be replaced and collected at Light Switches’ expense. Please email info@lightswitches.co.za with photographic evidence and the order details.
Please ensure that you are satisfied with the product before installation. Claims for damaged or incorrect goods cannot be accepted after installation.
Items returned within their warranty period will be replaced and delivered at Light Switches’ expense if the customer experiences problems with the supplied items.
Photographs and videos for defective-product claims must be emailed to info@lightswitches.co.za.