Privacy Policy
Last updated: 1 September 2026
Home Smart Innovations (Pty) Ltd, trading as Light Switches (“Light Switches”, “we”, “us” or “our”), operates the website https://lightswitches.co.za and its online store.
This Privacy Policy explains how we collect, use, store and share personal information when you browse our website, create an account, place an order, contact us or otherwise use our services.
Personal Information We Collect
Depending on how you interact with us, we may collect:
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Your name, email address, telephone number, billing address and delivery address.
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Account details, preferences and order history.
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Information about products you view, add to your cart, purchase, return or enquire about.
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Messages and information you provide when contacting customer support.
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Payment and transaction information. Payments are processed by the payment service provider selected at checkout, and we do not ordinarily store complete payment-card details.
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Technical information such as your IP address, browser, device, operating system and website activity.
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Marketing preferences and newsletter subscription information.
How We Collect Information
We collect information:
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Directly from you when you place an order, create an account, complete a form, subscribe to emails or contact us.
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Automatically through cookies and similar technologies when you use the website.
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From service providers that assist us with payments, delivery, hosting, security, analytics, marketing and customer support.
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Where permitted by law, from business partners or publicly available sources.
How We Use Personal Information
We may use personal information to:
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Process payments, fulfil orders and arrange delivery.
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Manage customer accounts, returns, refunds and exchanges.
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Respond to enquiries and provide customer support.
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Send order confirmations, delivery updates and other service-related communications.
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Improve our website, products, services and customer experience.
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Detect fraud, protect accounts and maintain website security.
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Send marketing communications where you have consent