Frequently Asked Questions

Can a regular electrician install the Smart light switches?

Yes.  A wiring diagram is provided with the smart light switches and must be installed by a professional electrician. Please take note that our smart light switch ranges have sensitive light and chip components and must be strictly  installed as per diagram. Overloading circuits may result in failure, which warranty does not cover.

If a product is out of stock, how long will it take for me to receive it?

Delivery can take up to 6 weeks.  In the event of urgent cases where you need to make provision within a current building project for the light switches, we can send the free wall boxes which you can install while you await the arrival of the product.

Can we use the regular SA wall boxes for the switches?

Although we supply wall boxes with every switch, our switches are designed uniquely and exclusively, they do not always fit onto standard South African wall boxes.  See individual products for specifications regarding size.

What certification do the light switches have?

All our light switches have been certified and tested abroad and have the CE certification and more.

CE marking is a certification mark that indicates the product has been assessed and meets EU health, safety, and environmental protection standards and is recognizable worldwide.

What are the light switches made of and what is the texture of the switches?

Stainless steel, plastic, glass.  Please check individual products for specifications.

I need a 2-way or 1-way light switch, which light switch is compatible for this?

Most of our light switches are 2-way. A 2 -way switch can be used for a 1-way installation or 2-way installation, but a 1 way switch can only be used as a 1 way installation. Refer to product specification.

What are the difference between the 1-way, 2-way and intermediate light switches?

1-way is an on/off switch and means there’s only one place you can turn your light on or off. This is the most common kind of switch found in most homes. Most 2-way switches can also be used as a 1-way on/off switch.

2-way means there’s another switch controlling the same light. You can turn your lights on or off from two places, for example both at the top and bottom of your stairs. 2-way light switches are also great for large rooms with two doorways where you want to control lights both coming in to, and out of, the room. Most of our light switches are suitable for use as a two way.

Intermediate means you can turn your lights on or off from three places. For example in a bedroom you can turn the main light on or off from a switch at either side of the bed or, a switch by the door. These also work perfectly in large rooms with multiple entrances.